Chapter 8: Solution Evaluation
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8.1 Measure Solution Performance
8.1.4.1 Skilled: Applied knowledge in identifying appropriate measures for assessing solution performance.
8.1.4.2 Skilled: Applied knowledge of validating selected performance measures with key stakeholders.
8.1.4.3 Skilled: Applied knowledge in collecting appropriate performance measures to assess solution performance.
Key behaviours include:
- Solution Knowledge: Leverage an understanding of the organization to identify the most effective means of implementing a change.
- Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
- Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual.
- Office Productivity and Communication Tools & Technology: Demonstrate proficiency in using office applications to document, track, and communicate information and artifacts.
8.2 Analyze Performance Measures
8.2.4.1 Skilled: Applied knowledge of examining collected performance easures to assess solution performance.
8.2.4.2 Skilled: Applied knowledge of highlighting identified risks.
8.2.4.3 Skilled: Applied knowledge of identifying relevant trends.
8.2.4.4 Skilled: Applied knowledge of testing and analyzing performance measures to ensure accuracy.
8.2.4.5 Skilled: Applied knowledge of identifying the root cause of performance variances and recommending actions.
Key behaviours include:
- Learning: Demonstrate an ability to learn quickly and willingly.
- Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
- Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.
8.3 Assess Solution Limitations
8.3.4.1 Skilled: Applied knowledge of identifying internal solution component dependencies.
8.3.4.2 Skilled: Applied knowledge of performing problem analysis to identify the source of solution limitations.
8.3.4.3 Skilled: Applied knowledge of performing impact assessment activities to quantify factors that affect solution performance.
Key behaviours include:
- Learning: Demonstrate an ability to learn quickly and willingly.
- Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
- Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.
8.4 Assess Enterprise Limitations
8.4.4.1 Skilled: Applied knowledge of assessing enterprise culture.
8.4.4.2 Skilled: Applied knowledge of completing stakeholder impact analysis.
8.4.4.3 Skilled: Applied knowledge of assessing solution impact on organizational structure.
8.4.4.4 Skilled: Applied knowledge of performing operational assessment.
Key behaviours include:
- Learning: Demonstrate an ability to learn quickly and willingly.
- Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
- Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.
8.5 Recommend Actions to Increase Solution Value
8.5.4.1 Skilled: Applied knowledge of ensuring appropriate solution performance measures are being used.
8.5.4.2 Skilled: Applied knowledge of providing substantiated recommendations.
Key behaviours include:
-
Decision Making: Make and help others make the best decision based on appropriate criteria, such as:
- business need,
- opportunities,
- risk,
- compliance, and
- ability to achieve the desired outcome.
- Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
- Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.
Chapter 8: Solution Evaluation
Expand
Collapse All
8.1 Measure Solution Performance
8.1.4.1 General Awareness: Basic knowledge identifying appropriate measures for assessing solution performance.
8.1.4.2 General Awareness: Basic knowledge of validating selected performance measures with key stakeholders.
8.1.4.3 General Awareness: Basic knowledge collecting appropriate performance measures to assess solution performance.
Key behaviours include:
- Solution Knowledge: Recognize the need to leverage an understanding of the organization to identify the most effective means of implementing a change.
- Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
- Verbal & Non-Verbal Communication: Recognize the need to adapt my communication style to the needs of the situation and the individual.
- Office Productivity and Communication Tools & Technology: Recognize the need to demonstrate proficiency in using office applications to document, track, and communicate information and artifacts.
8.2 Analyze Performance Measures
8.2.4.1 General Awareness: Basic knowledge of examining collected performance easures to assess solution performance.
8.2.4.2 General Awareness: Basic knowledge of highlighting identified risks.
8.2.4.3 General Awareness: Basic knowledge of identifying relevant trends.
8.2.4.4 General Awareness: Basic knowledge of testing and analyzing performance measures to ensure accuracy.
8.2.4.5 General Awareness: Basic knowledge of identifying the root cause of performance variances and recommending actions.
Key behaviours include:
- Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
- Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
- Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.
8.3 Assess Solution Limitations
8.3.4.1 General Awareness: Basic knowledge of identifying internal solution component dependencies.
8.3.4.2 General Awareness: Basic knowledge of performing problem analysis to identify the source of solution limitations.
8.3.4.3 General Awareness: Basic knowledge of performing impact assessment activities to quantify factors that affect solution performance.
Key behaviours include:
- Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
- Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
- Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.
8.4 Assess Enterprise Limitations
8.4.4.1 General Awareness: Basic knowledge of assessing enterprise culture.
8.4.4.2 General Awareness: Basic knowledge of completing stakeholder impact analysis.
8.4.4.3 General Awareness: Basic knowledge of assessing solution impact on organizational structure.
8.4.4.4 General Awareness: Basic knowledge of performing operational assessment.
Key behaviours include:
- Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
- Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
- Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.
8.5 Recommend Actions to Increase Solution Value
8.5.4.1 General Awareness: Basic knowledge of ensuring appropriate solution performance measures are being used.
8.5.4.2 General Awareness: Basic knowledge of providing substantiated recommendations.
Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
o business need,
o opportunities,
o risk,
o compliance, and
o ability to achieve the desired outcome.
- Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
- Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
Chapter 8: Solution Evaluation
Expand
Collapse All
8.1 Measure Solution Performance
8.1.4.1 Expert: Creates rules for identifying appropriate measures for assessing solution performance.
8.1.4.2 Expert: Guides practice in validating selected performance measures with key stakeholders.
8.1.4.3 Expert: Guides practice in collecting appropriate performance measures to assess solution performance.
Key behaviours include:
- Solution Knowledge: Coach others to leverage an understanding of the organization to identify the most effective means of implementing a change.
-
Methodology Knowledge: Recognized by colleagues as an authority in several analysis methodologies, and:
- asked by leadership to spearhead change in methodologies.
- asked by peers for advice and support.
- Verbal & Non-Verbal Communication: Consistently adapt communication style to the needs of the situation and the individual.
- Office Productivity and Communication Tools & Technology: Guide others in using office applications to document, track, and communicate information and artifacts.
8.2 Analyze Performance Measures
8.2.4.1 Expert: Guides practice in examining collected performance easures to assess solution performance.
8.2.4.2 Expert: Guides practice in highlighting identified risks.
8.2.4.3 Expert: Guides practice in identifying relevant trends.
8.2.4.4 Expert: Guides practice in testing and analyzing performance measures to ensure accuracy.
8.2.4.5 Expert: Guides practice in identifying the root cause of performance variances and recommending actions.
Key behaviours include:
- Learning: Recognized by colleagues as an authority in learning quickly and willingly.
- Systems Thinking: Able to clearly and consistently understand and communicate concepts to relevant stakeholders, as they relate to different aspects of the enterprise.
- Business Acumen & Industry Knowledge: Guide others in incorporating business and industry knowledge into work.
8.3 Assess Solution Limitations
8.3.4.1 Expert: Guides practice in identifying internal solution component dependencies.
8.3.4.2 Expert: Guides practice in performing problem analysis to identify the source of solution limitations.
8.3.4.3 Expert: Guides practice in performing impact assessment activities to quantify factors that affect solution performance.
Key behaviours include:
- Learning: Recognized by colleagues as an authority in learning quickly and willingly.
- Systems Thinking: Able to clearly and consistently understand and communicate concepts to relevant stakeholders, as they relate to different aspects of the enterprise.
- Business Acumen & Industry Knowledge: Guide others in incorporating business and industry knowledge into work.
8.4 Assess Enterprise Limitations
8.4.4.1 Expert: Guides practice in assessing enterprise culture.
8.4.4.2 Expert: Guides practice in completing stakeholder impact analysis.
8.4.4.3 Expert: Guides practice in assessing how a solution impacts the organizational structure.
8.4.4.4 Expert: Guides practice in performing operational assessment.
Key behaviours include:
- Learning: Recognized by colleagues as an authority in learning quickly and willingly.
- Systems Thinking: Able to clearly and consistently understand and communicate concepts to relevant stakeholders, as they relate to different aspects of the enterprise.
- Business Acumen & Industry Knowledge: Guide others in incorporating business and industry knowledge into work.
8.5 Recommend Actions to Increase Solution Value
8.5.4.1 Expert: Guides practice in ensuring appropriate solution performance measures are being used.
8.5.4.2 Expert: Guides practice in providing substantiated recommendations.
Key behaviours include:
- Decision Making: Coach others on how to assess situations in order to make the most informed decisions about which course of action to pursue.
- Systems Thinking: Able to clearly and consistently understand and communicate concepts to relevant stakeholders, as they relate to different aspects of the enterprise.
- Organization Knowledge: Develop a network of Subject Matter Experts (SMEs) needed to work within the organization; recognized by colleagues as someone who can get things done.
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