Мастер-класс «лучшие практики бизнес-анализа»

Chapter 8: Solution Evaluation


Expand Collapse All 8.1 Measure Solution Performance

8.1.4.1 Skilled: Applied knowledge in identifying appropriate measures for assessing solution performance.

8.1.4.2 Skilled: Applied knowledge of validating selected performance measures with key stakeholders.

8.1.4.3 Skilled: Applied knowledge in collecting appropriate performance measures to assess solution performance.

Key behaviours include:

  • Solution Knowledge: Leverage an understanding of the organization to identify the most effective means of implementing a change.
  • Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
  • Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual.
  • Office Productivity and Communication Tools & Technology: Demonstrate proficiency in using office applications to document, track, and communicate information and artifacts.

8.2 Analyze Performance Measures

8.2.4.1 Skilled: Applied knowledge of examining collected performance easures to assess solution performance.

8.2.4.2 Skilled: Applied knowledge of highlighting identified risks.

8.2.4.3 Skilled: Applied knowledge of identifying relevant trends.

8.2.4.4 Skilled: Applied knowledge of testing and analyzing performance measures to ensure accuracy.

8.2.4.5 Skilled: Applied knowledge  of identifying the root cause of performance variances and recommending actions.

Key behaviours include:

  • Learning: Demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.

8.3 Assess Solution Limitations

8.3.4.1 Skilled: Applied knowledge of identifying internal solution component dependencies.

8.3.4.2 Skilled: Applied knowledge of performing problem analysis to identify the source of solution limitations.

8.3.4.3 Skilled: Applied knowledge of performing impact assessment activities to quantify factors that affect solution performance.

Key behaviours include:

  • Learning: Demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.

8.4 Assess Enterprise Limitations

8.4.4.1 Skilled: Applied knowledge of assessing enterprise culture.

8.4.4.2 Skilled: Applied knowledge of completing stakeholder impact analysis.

8.4.4.3 Skilled: Applied knowledge of assessing solution impact on organizational structure.

8.4.4.4 Skilled: Applied knowledge of performing operational assessment.


Key behaviours include:

  • Learning: Demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.

8.5 Recommend Actions to Increase Solution Value

8.5.4.1 Skilled: Applied knowledge of ensuring appropriate solution performance measures are being used.

8.5.4.2 Skilled: Applied knowledge of providing substantiated recommendations.

Key behaviours include:

  • Decision Making: Make and help others make the best decision based on appropriate criteria, such as:  
    • business need,
    • opportunities,
    • risk,
    • compliance, and
    • ability to achieve the desired outcome.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.

Chapter 8: Solution Evaluation

Expand Collapse All 8.1 Measure Solution Performance

8.1.4.1 General Awareness: Basic knowledge identifying appropriate measures for assessing solution performance.

8.1.4.2 General Awareness: Basic knowledge of validating selected performance measures with key stakeholders.

8.1.4.3 General Awareness: Basic knowledge collecting appropriate performance measures to assess solution performance.

Key behaviours include:

  • Solution Knowledge: Recognize the need to leverage an understanding of the organization to identify the most effective means of implementing a change.
  • Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
  • Verbal & Non-Verbal Communication: Recognize the need to adapt my communication style to the needs of the situation and the individual.
  • Office Productivity and Communication Tools & Technology: Recognize the need to demonstrate proficiency in using office applications to document, track, and communicate information and artifacts.

8.2 Analyze Performance Measures

8.2.4.1 General Awareness: Basic knowledge of examining collected performance easures to assess solution performance.

8.2.4.2 General Awareness: Basic knowledge of highlighting identified risks.

8.2.4.3 General Awareness: Basic knowledge of identifying relevant trends.

8.2.4.4 General Awareness: Basic knowledge of testing and analyzing performance measures to ensure accuracy.

8.2.4.5 General Awareness: Basic knowledge of identifying the root cause of performance variances and recommending actions.

Key behaviours include:

  • Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.

8.3 Assess Solution Limitations

8.3.4.1 General Awareness: Basic knowledge of identifying internal solution component dependencies.

8.3.4.2 General Awareness: Basic knowledge of performing problem analysis to identify the source of solution limitations.

8.3.4.3 General Awareness: Basic knowledge of performing impact assessment activities to quantify factors that affect solution performance.


Key behaviours include:

  • Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.

8.4 Assess Enterprise Limitations

8.4.4.1 General Awareness: Basic knowledge of assessing enterprise culture.

8.4.4.2 General Awareness: Basic knowledge of completing stakeholder impact analysis.

8.4.4.3 General Awareness: Basic knowledge of assessing solution impact on organizational structure.

8.4.4.4 General Awareness: Basic knowledge of performing operational assessment.

Key behaviours include:

  • Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.

8.5 Recommend Actions to Increase Solution Value

8.5.4.1 General Awareness: Basic knowledge of ensuring appropriate solution performance measures are being used.

8.5.4.2 General Awareness: Basic knowledge of providing substantiated recommendations.

Key behaviours include:

Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:  

o       business need,

o       opportunities,

o       risk,

o       compliance, and

o       ability to achieve the desired outcome.

  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.

Chapter 8: Solution Evaluation

Expand Collapse All 8.1 Measure Solution Performance

8.1.4.1 Expert: Creates rules for identifying appropriate measures for assessing solution performance.

8.1.4.2 Expert: Guides practice in validating selected performance measures with key stakeholders.

8.1.4.3 Expert: Guides practice in collecting appropriate performance measures to assess solution performance.

Key behaviours include:

  • Solution Knowledge: Coach others to leverage an understanding of the organization to identify the most effective means of implementing a change.
  • Methodology Knowledge: Recognized by colleagues as an authority in several analysis methodologies, and:
    • asked by leadership to spearhead change in methodologies.
    • asked by peers for advice and support.
  • Verbal & Non-Verbal Communication: Consistently adapt communication style to the needs of the situation and the individual.
  • Office Productivity and Communication Tools & Technology: Guide others in using office applications to document, track, and communicate information and artifacts.

8.2 Analyze Performance Measures


8.2.4.1 Expert: Guides practice in examining collected performance easures to assess solution performance.

8.2.4.2 Expert: Guides practice in highlighting identified risks.

8.2.4.3 Expert: Guides practice in identifying relevant trends.

8.2.4.4 Expert: Guides practice in testing and analyzing performance measures to ensure accuracy.

8.2.4.5 Expert: Guides practice in identifying the root cause of performance variances and recommending actions.

Key behaviours include:

  • Learning: Recognized by colleagues as an authority in learning quickly and willingly.
  • Systems Thinking: Able to clearly and consistently understand and communicate concepts to relevant stakeholders, as they relate to different aspects of the enterprise.
  • Business Acumen & Industry Knowledge: Guide others in incorporating business and industry knowledge into work.

8.3 Assess Solution Limitations

8.3.4.1 Expert: Guides practice in identifying internal solution component dependencies.

8.3.4.2 Expert: Guides practice in performing problem analysis to identify the source of solution limitations.

8.3.4.3 Expert: Guides practice in performing impact assessment activities to quantify factors that affect solution performance.

Key behaviours include:

  • Learning: Recognized by colleagues as an authority in learning quickly and willingly.
  • Systems Thinking: Able to clearly and consistently understand and communicate concepts to relevant stakeholders, as they relate to different aspects of the enterprise.
  • Business Acumen & Industry Knowledge: Guide others in incorporating business and industry knowledge into work.

8.4 Assess Enterprise Limitations

8.4.4.1 Expert: Guides practice in assessing enterprise culture.

8.4.4.2 Expert: Guides practice in completing stakeholder impact analysis.

8.4.4.3 Expert: Guides practice in assessing how a solution impacts the organizational structure.

8.4.4.4 Expert: Guides practice in performing operational assessment.

Key behaviours include:

  • Learning: Recognized by colleagues as an authority in learning quickly and willingly.
  • Systems Thinking: Able to clearly and consistently understand and communicate concepts to relevant stakeholders, as they relate to different aspects of the enterprise.
  • Business Acumen & Industry Knowledge: Guide others in incorporating business and industry knowledge into work.

8.5 Recommend Actions to Increase Solution Value

8.5.4.1 Expert: Guides practice in ensuring appropriate solution performance measures are being used.

8.5.4.2 Expert: Guides practice in providing substantiated recommendations.

Key behaviours include:

  • Decision Making: Coach others on how to assess situations in order to make the most informed decisions about which course of action to pursue.
  • Systems Thinking: Able to clearly and consistently understand and communicate concepts to relevant stakeholders, as they relate to different aspects of the enterprise.
  • Organization Knowledge: Develop a network of Subject Matter Experts (SMEs) needed to work within the organization; recognized by colleagues as someone who can get things done.

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